Cultural diversity and linguistic services
HealthKeepers, Inc. recognizes providing healthcare services to a diverse population can present challenges. Those challenges arise when providers need to cross a cultural divide to treat members who may have different behaviors, attitudes and beliefs concerning healthcare.
My Diverse Patients
The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.
My Diverse Patients website
Improving the Patient Experience
What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.
What Matters Most: Improving the Patient Experience
Interpreter services are available over the phone or through telehealth. In person interpretation services are available on a case by case basis and must be prior authorized. Requests can be scheduled up to one month in advance and no less than five days before a routine visit, or 24 hours prior to rendering acute care services. Please see the Interpreter Services section of our provider manual for more details.
Cultural competency and patient engagement
The Anthem HealthKeepers Plus Cultural Competency Toolkit was developed to give providers specific tools for breaking through cultural and language barriers and better communicate with patients.
Caring for diverse populations
This comprehensive resource helps providers and office staff increase effective communication by enhancing knowledge of the values, beliefs and needs of diverse patients.
HealthKeepers, Inc. offers online training in Availity’s Custom Learning Center to assist you in caring for members with consideration of their personal language needs, thoughts, customs, beliefs and values.
To access Custom Learning Center:
- Log in to
- Select Payer spaces from the top navigation.
- Choose HealthKeepers, Inc.
- Choose Access Your Custom Learning Center from the Applications tab.