Joining our network is easy!

We’re glad you are interested in joining the Anthem HealthKeepers Plus network.

Providers interested in joining our network should first complete enrollment with the Virginia Department of Medical Assistance Services (VA DMAS) using the Medicaid Enterprise System (MES) provider website PRSS. For more information on enrolling with DMAS, visit the VA DMAS MES provider resources VA DMAS MES provider resources website and select Provider Enrollment.

Long-term services and supports (LTSS) providers

LTSS providers interested in credentialing, after first completing registration with VA DMAS, should contact the LTSS Credentialing team at VALTSSProviderEnrollment@anthem.com.

For additional LTSS Health Care Networks contact information, review the LTSS Provider Relations Staff .

LTSS resources

Virginia Department of Medical Assistant Services (DMAS) MES provider resources

You make your patients' lives better. We'll do the same for you.

Our prior authorization, referral, claims and payment processes are streamlined to help you focus on what you do best — caring for your patients.

The Provider Enrollment application can also be found under Payer Spaces in Availity . If you do not have access to this application, please contact your organization’s Availity administrator.

LTSS providers

LTSS providers interested in joining the network, after completing enrollment with VA DMAS or VA PRSS, should contact the LTSS Internal Provider Experience team at VALTSSProviderEnrollment@anthem.com.

Credentialing with Anthem

Credentialing is the process Anthem uses to evaluate and select licensed, independent practitioners to provide care to our members. Anthem uses the Council for Affordable Quality Healthcare (CAQH) ProView application for credentialing. This secure and private website reduces the amount of paperwork you need to fill out to complete the credentialing process.

Why do we credential?

Credentials are evaluated according to criteria set forth in our policy to ensure the competency and conduct of the healthcare professionals serving members in our network.

Who do we credential?

We credential licensed healthcare professionals with whom the company intends to contract and market to our members. Our Program Summary includes a complete list of provider types we credential and those we do not.

Please note: Facilities (health delivery organizations) may also need to be credentialed before joining the network.

1. Register with CAQH (if you are not already registered). You may self-register by visiting proview.caqh.org. This is a secure and private website.

2. Authorize Anthem Virginia so we can access your credentialing information. If you are already registered with CAQH, you will need to give us permission to review your information.

3. If you need assistance, please review the New Provider Quick Reference Guide or call the CAQH Provider help line at 888-599-1771.

4. Review and update your application. Please ensure all sections of the application are complete and accurate.
 

Credentialing application requirements

A complete application includes:

  • Your signature and application date.
  • CAQH status of Initial Application Complete or Reattestation.
  • Current license to practice in each state where services are provided.
  • Education/training to support requested specialty(ies) (or documentation that provider will complete training within 60 days of application).
  • Current hospital privilege information.
  • Current DEA or CDS certificate in each state where services are provided.
  • Explanations to questions on the application.
  • Five years’ work history in month/year format.
  • Current professional liability insurance.
  • Applicant must also allow a site review within 30 days of our request, if applicable.

The credentialing process typically takes 45 days from the time the credentialing department receives your completed CAQH application.

Anthem recredentials network providers every three years. If your CAQH application is current and complete at that time, no additional effort on your part may be required. If CAQH is expired or missing information, we will contact you to update the information.

Non-response to recredentialing request

If you do not update CAQH or supply the required information for recredentialing by the due date, your application will be considered incomplete and will result in an administrative termination from the network.

Providers have the right to:

  • Review the information submitted to support their credentialing application.
  • Correct erroneous information.
  • Receive the status of their credentialing or recredentialing application upon request.

For a complete list of your credentialing rights as a provider, please review the Practitioner Credentialing Rights. To review your application or correct submitted information, please email our credentialing team at: credentialing@anthem.com.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our members.