Condition Care

Our Condition Care (CNDC) is based on a system of coordinated care management interventions and communications designed to support physicians and other healthcare professionals in managing members with chronic conditions.

Our mission

The CNDC mission is to improve the health and quality of life for the members we serve. We do this by encouraging self-care efforts, coordinating healthcare education and providing interventions along the continuum of care. Our services include:

  • A holistic, member-centric approach to condition care focusing on the needs of the member through telephonic and community-based resources.
  • Motivational interviewing techniques used in conjunction with member self-empowerment.
  • The ability to manage more than one condition to meet the changing healthcare needs of our member population.
  • Weight management and smoking cessation education.

Who is eligible?

Members diagnosed with one or more of these conditions are eligible for CNDC services:

  • Asthma
  • Bipolar disorder
  • Coronary artery disease
  • Congestive heart failure
  • Chronic obstructive pulmonary disease
  • Diabetes
  • Hypertension
  • Major depressive disorder — adults
  • Major depressive disorder — children/adolescents
  • Schizophrenia
  • Substance use disorder

How can I refer a member to this program?

Fill out and email the completed Condition Care Referral Form to:


Program features include:

  • Proactive population identification processes.
  • Programs based on evidence-based national practice guidelines.
  • Collaborative practice models to include physician and support service providers in treatment planning for members.
  • Continuous patient self-management education, including primary prevention, coaching related by healthy behaviors modification programs and compliance or monitoring, and case management for high-risk members.
  • Ongoing communication with primary and ancillary providers regarding patient status.
  • NCQA accreditation for nine of our programs, which incorporate outreach, education, care coordination and follow-up to improve treatment compliance and enhance self-care.

CNDC programs are designed to:

  • Address gaps in care.
  • Improve member understanding of the disease processes.
  • Improve the quality of life for members.
  • Collaborate with providers to develop member-centered goals and interventions.
  • Support relationships between the member and provider networks.
  • Increase network provider awareness of CNDC.
  • Reduce acute episodes requiring emergent or inpatient care.
  • Identify social determinants of health and address them by referring members to appropriate community resources.

Benefits of collaborating with CNDC

Quality of care

If you have patients with one or more of the conditions listed above who could benefit from additional education or care management, we encourage you to refer them to CNDC.

Collaborative treatment plans

CNDC invites your input for patient treatment plans. We provide you with CNDC information and the most up-to-date Clinical Practice Guidelines (CPGs) to assist in creating an individual plan of care for your patient. CPGs are available in Availity (login is required). 

Receive feedback on patients

You can access Patient360 via Availity to obtain feedback on your patients between appointments regarding their care plans and condition management while enrolled in our program.

Contact CNDC



Confidential voicemail is available 24 hours a day.

Healthy Families Program

The Healthy Families program helps members by providing education, community resources, and individualized plans of care over a six-month period. This program offers families assistance with leading a healthy lifestyle and improving childhood obesity in members ages 7 to 17.

Refer a member to the Healthy Families Program

Fill out our Clinical Health Promotion Programs Referral Form and email the completed form to:


Provider rights and responsibilities

You have additional rights and responsibilities, including the right to: 

  • Obtain information about the organization’s services, staff qualifications and any contractual relations. 
  • Decline to participate in or work with the organization’s programs and services on behalf of your patients.
  • Be informed how the organization coordinates interventions with care plans for individual members. 
  • Know how to contact the case manager responsible for managing and communicating with your patients.
  • Be supported by the organization when interacting with members to make decisions about their healthcare.
  • Receive courteous and respectful treatment from the organization’s staff.
  • Communicate complaints to the organization.

Clinical practice guidelines

Clinical practice guidelines (CPGs) for the chronic conditions outlined above are available on Availity , our secure provider website. CPGs can be requested at any time.

Our CNDC programs do not advertise, market or promote specific products or services to members or providers. We do not have financial ownership arrangements with anyone who advertises, markets or provides the goods and services we offer.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our members.