Anthem HealthKeepers Plus / Offered by Healthkeepers, Inc.

Virginia Providers

Prior Authorization Requirements


HealthKeepers, Inc. recommends submitting prior authorization requests for Anthem HealthKeepers Plus members via Interactive Care Reviewer (ICR), a secure Utilization Management tool available in Availity. ICR offers a fast, efficient way to securely submit prior authorization requests with clinical documentation. You can also check status of an existing request and auto-authorize more than 40 common procedures. 

Services requiring prior authorization

Providers are responsible for verifying prior authorization requirements before services are rendered. You can use the Prior Authorization Lookup Tool or reference the provider manual to determine if authorization is needed.

Request an authorization

We encourage providers to use ICR in Availity for all notifications or prior authorization requests, including reporting a member’s pregnancy.

Don't have an Availity account?

Prior authorization contacts

Call Provider Services


Anthem HealthKeepers Plus:

800-901-0020

Anthem CCC Plus:

855-323-4687

Medical requests


Fax medical prior authorization request forms to:

Inpatient fax:

866-920-4095

Outpatient fax:

800-964-3627

LTSS fax:

844-864-7853
Expedited fax: 888-235-8390

Pharmacy requests


Visit our Pharmacy Information page for formulary information and pharmacy prior authorization forms.

Retail pharmacy fax:

844-512-7020

Medical injectable fax:

844-512-7022

Behavioral health requests


Please use the Availity Portal for behavioral health authorizations, or contact Provider Services for assistance.

Related information

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our members.