Contact HealthKeepers, Inc.
Provider Services
Contact Anthem HealthKeepers Plus Provider Services to reach staff in any of the following departments:
- 24/7 NurseLine
- Behavioral Health
- Benefits/Eligibility
- Claims
- Member Interpreter Services
- Pharmacy
- Prior Authorizations
- Provider Network Representatives
Interpreter services are available over the phone or through telehealth. In person interpretation services are available on a case-by-case basis and must be prior authorized. Requests can be scheduled up to one month in advance and no less than five days before a routine visit, or 24 hours prior to rendering acute care services.
Anthem HealthKeepers Plus
Phone:
800-901-0020
(TTY/TDD: 711)
Fax:
866-408-7087
Email a provider relationship management representative
Did you know that most questions and issues can be resolved by using the Anthem HealthKeepers Plus provider self-service tools? Please use Availity Essentials for inquiries like payment disputes, provider data updates, claims status, member eligibility, and more. You can also live chat with an Anthem associate from within the Availity Essentials Portal using Payer Spaces.
For other issues, please message a provider relationship management representative.
Other contacts
Case/Utilization Management
Phone:
844-533-1994
CarelonRx (Pharmacy)
Phone:
833-253-4452
Long-term Services and Supports (LTSS)
Submit paper claims to:
HealthKeepers, Inc.
Anthem HealthKeepers Plus Claims
Mail drop VA2000S110
P.O. Box 27401
Richmond, VA 23279-0001
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn About Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Policies, Guidelines & Manuals
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)