Anthem HealthKeepers Plus / Offered by Healthkeepers, Inc.

Virginia Providers

Contact HealthKeepers, Inc.


Provider Services

Contact Anthem HealthKeepers Plus Provider Services to reach staff in any of the following departments:

  • 24/7 NurseLine 
  • Behavioral Health 
  • Benefits/Eligibility
  • Claims
  • Member Interpreter Services
  • Pharmacy
  • Prior Authorizations
  • Provider Network Representatives

Interpreter services are available over the phone or through telehealth. In person interpretation services are available on a case by case basis and must be prior authorized. Requests can be scheduled up to one month in advance and no less than five days before a routine visit, or 24 hours prior to rendering acute care services.

Anthem HealthKeepers Plus


 

Phone:

800-901-0020
(TTY/TDD: 711)

Fax:

866-408-7087

Anthem CCC Plus


 

Phone:

855-323-4687
(TTY/TDD: 711)

Fax:

866-408-7087

Other contacts

Case/Utilization Management


Phone:

844-533-1994

EDI Solutions Helpdesk


Phone:

800-590-5745

Email:

ent.edi.support@anthem.com

IngenioRx (Pharmacy)


Phone:

833-253-4452

Long-term Services and Supports (LTSS)

Submit paper claims to:

HealthKeepers, Inc.
Anthem HealthKeepers Plus Claims
Mail drop VA2000S110
P.O. Box 27401
Richmond, VA 23279-0001

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our members.