Resource library
Find the exact training materials you’re looking for
Our full library of training resources is available — including toolkits, presentations, fliers, brochures, and other useful assets to help you master the skills and strategies to best serve our members.
Training resources
- Anthem Blue Cross Cal MediConnect Plan (Medicare-Medicaid Plan) Behavioral Health Provider Orientation
- Assisting members with Medi-Cal Managed Care redetermination
- Community-Based Adult Services (CBAS): Provider Orientation Q & A
- Cultural Competency and Patient Engagement Workshop Presentation
- Healthy Rewards Program
- Interactive Care Reviewer (ICR) FAQ
- Learn how to submit prior authorization requests through Availity’s Interactive Care Reviewer (ICR) tool
* Availity, LLC is an independent company providing administrative support services on behalf of Anthem Blue Cross.
- Learn more about Provider Pathways
- Long-Term Services and Supports (LTSS) Provider Orientation
- Population Needs Assessment Report
- SBIRT Provider Training and Education
- SBIRT Quick Reference Guide — Knowledge Saves — SBIRT Improving Lives Flier
- Why SBIRT Matters? — SBIRT in Action Brochure
Provider Manuals
- Medi-Cal Managed Care and Major Risk Medical Insurance Program Provider Manual
- Cal MediConnect MMP Provider Manual
Interpreter services
- Employee Language Skills Self-Assessment Form
- Employee Language Skills Self-Assessment Form (Inside L.A. County)
- Free Interpreter Services Poster
- Interpreter Services Attendance Verification Form
- Interpreter Services Desktop Reference
- Language Assistance Program Details: Quick Reference Guide to Services Offered
- Cultural and Linguistic Referral Form
- Request-Refusal for Interpreter Services - Arabic
- Request-Refusal for Interpreter Services - Armenian
- Request-Refusal for Interpreter Services - Chinese
- Request-Refusal Form for Interpreter Services - Chinese Simplified
- Request-Refusal for Interpreter Services - English
- Request-Refusal for Interpreter Services - Farsi
- Request-Refusal for Interpreter Services - Hmong
- Request-Refusal for Interpreter Services - Khmer
- Request-Refusal for Interpreter Services - Korean
- Request-Refusal for Interpreter Services - Russian
- Request-Refusal for Interpreter Services - Spanish
- Request-Refusal for Interpreter Services - Tagalog
- Request-Refusal for Interpreter Services - Vietnamese
- Tips for communicating with members who speak limited English
Tools and toolkits
SAMHSAContinuing medical education (CME) and additional resources
- Case Western Reserve University School of Medicine CME Portal
- CDC Learning Connection
- CMA Break the Bias: Health Equity and the Importance of Screening and Referring for Diabetes Prevention
- My Diverse Patients
- Implicit Bias Module Series: Kirwan Institute for The Study of Race and Ethnicity
- UCSF’s Smoking Cessation Leadership Center Webinars for CME/Continuing Education Unit credit
- What Matters Most: Improving the Patient Experience
Webinars and on-demand trainings
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Reimbursement Policies
- Provider Manuals, Policies & Guidelines
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Provider News & Announcements
Interested in becoming a provider in the Anthem network?
We look forward to working with you to provide quality services to our members.
Join our network