Our Case Managers help make health care easier, and less overwhelming, for our members. They work with our members to help them understand the types of services we offer to them and how to participate in their own care.
Your patients may already be working with one of our case managers. If not, or if they need help contacting their Case Manager, please have them contact Member Services.
Our Case Managers may call our members if:
Case managers can also help with:
From time to time, members may have questions about calls they receive from one of our case managers. When we call, a nurse or social worker will:
Anthem care management support is available 24/7 through Customer Care at 1-855-817-5786.
Learn more about our New Baby, New LifeSM case management and care coordination program for new and expecting mothers on the Maternal Child page.
Learn more about our Case Management program for chronic conditions on the Disease Management/Population Health page.