Continuing medical education

ONLINE LEARNING

Applying best practices

Numerous studies have shown that a patient’s primary healthcare experience and, to some extent, their healthcare outcomes are largely dependent upon provider and member interactions. That’s why Anthem Blue Cross (Anthem) of California has an online learning site called My Diverse Patients that offers insights on how to communicate with your diverse member population.

Through compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.

ADDITIONAL CONTINUING MEDICAL EDUCATION (CME)/CONTINUING EDUCATION UNITS (CEU) CREDITS

Continuing your learning

As more CME/CEU courses become available you can find them here.

Anthem webinars

CME COURSES

Improving the Patient Experience

What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet, or computer. Providers may apply their completion of the course toward continuing medical education (CME) credit certification. The training has been reviewed and is acceptable for up to one prescribed credit by the American Academy of Family Physicians.

*This curriculum is available at no cost to providers and their clinical staff nationwide.

**This Enduring Material activity, What Matters Most: Improving the Patient Experience, has been reviewed and is acceptable for up to 1.00 elective credit(s) by the American Academy of Family Physicians. AAFP certification began May 1, 2020. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

How will this benefit you and your office staff?

You will learn tips and techniques to:

• Improve communication skills
• Build patient trust and commitment
• Expand your knowledge of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Like you, Anthem is committed to improving the member experience in all interactions, and we are proud to work collaboratively with our provider network to provide support and tools to reach our goal.

CAHPS resources