Contact Anthem Blue Cross (Anthem)
For help with eligibility verification, claims, and general provider questions, please call the appropriate Customer Care Center phone number below. Note that Anthem is also available 24/7 to accept claims, prior authorization requests, and more via the Availity Portal.
Customer Care Centers
Customer Care Center for Medi-Cal Managed Care (Medi-Cal)
Need to speak with a Medical Director?
Call 888-831-2246 Option 4 and ask to speak with Dr. Chad Sparks, Medical Director or designee.
Monday through Friday 8:00 a.m. to 5:00 p.m. PST excluding holidays.
Outside L.A. County:
Phone:
TTY:
For after-hours support, including member eligibility verification and after-hours requests for interpreter services, call the 24/7 NurseLine:
24/7 NurseLine Phone:
TTY:
Customer Care Center for Major Risk Medical Insurance Program (MRMIP)
Hours: Monday to Friday 8:30 a.m. to 5 p.m.
Phone:
TTY:
For after-hours support, including member eligibility verification and after-hours requests for interpreter services, call the 24/7 NurseLine:
24/7 NurseLine Phone:
TTY:
Customer Care Center for Anthem Blue Cross Cal MediConnect Plan (Medicare-Medicaid Plan)
Phone:
Fax:
Fresno/Madera:
Los Angeles:
Sacramento/Bay Area:
Tulare/Kings:
Receive email from Anthem Blue Cross (Anthem)
Anthem sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.
Interpreter Services
Interpreter services for Medi-Cal
Phone:
For after-hours interpreter services, use the 24/7 NurseLine for Medi-Cal and MRMIP:
Phone:
TTY:
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Anthem self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, and member eligibility, etc. You can also live chat with an Anthem associate from within the Availity secure site.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Utilization Management (UM)
UM department for Medi-Cal
Hours: Monday to Friday, 8 a.m. to 5 p.m.
Phone:
Fax:
UM department for MRMIP
Phone:
Fax:
Pharmacy
Pharmacy Prior Authorization Center for Medi-Cal and MRMIP
Hours: Monday to Friday 7 a.m. to 7 p.m.
Phone:
Fax:
Pharmacy Prior Authorization Center for Anthem Blue Cross Cal MediConnect Plan
Phone:
Fax:
Case Management
Case Management department for Medi-Cal
Phone:
Fax:
Case Management for Anthem Blue Cross Cal MediConnect Plan
Case Management support is available 24/7 through Anthem Blue Cross Cal MediConnect Plan Customer Care at 1-855-817-5786.
Community-Based Adult Services (CBAS) and Long-Term Services and Support (LTSS)
CBAS and LTSS Department for Medi-Cal and MRMIP
Hours: Monday to Friday, 8 a.m. to 5 p.m.
Phone:
Fax:
Mailing Addresses for Paper Claims and Correspondence
Medi-Cal
P.O. Box 60007
Los Angeles, CA 90060-0007
Anthem Blue Cross Cal MediConnect Plan
Anthem Blue Cross Cal MediConnect Plan
P.O. Box 60007
Los Angeles, CA 90060-0007
For a full list of contact information, please refer to the provider manual:
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Reimbursement Policies
- Provider Manuals, Policies & Guidelines
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Provider News & Announcements
Interested in becoming a provider in the Anthem network?
We look forward to working with you to provide quality services to our members.
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