Contact Anthem Blue Cross (Anthem)
For help with eligibility verification, claims, and general provider questions, please call the appropriate Customer Care Center phone number below. Note that Anthem is also available 24/7 to accept claims, prior authorization requests, and more via the Availity Portal.
Customer Care Centers
Customer Care Center for Medi-Cal Managed Care (Medi-Cal)
Outside L.A. County:
Phone:
1-800-407-4627
TTY:
1-888-757-6034
Inside L.A. County:
Phone:
1-888-285-7801
L.A. Care:
1-866-522-2736
For after-hours support, including member eligibility verification and after-hours requests for interpreter services, call the 24/7 NurseLine:
24/7 NurseLine Phone:
1-800-224-0336
TTY:
1-800-368-4424
Customer Care Center for Major Risk Medical Insurance Program (MRMIP)
Hours: Monday to Friday 8:30 a.m. to 5 p.m.
Phone:
1-877-687-0549
TTY:
1-888-757-6034
For after-hours support, including member eligibility verification and after-hours requests for interpreter services, call the 24/7 NurseLine:
24/7 NurseLine Phone:
1-800-224-0336
TTY:
1-800-368-4424
Customer Care Center for Anthem Blue Cross Cal MediConnect Plan (Medicare-Medicaid Plan)
Phone:
1-855-817-5786
Fax:
1-888-235-8468
Fresno/Madera:
1-559-353-3500
Los Angeles:
1-866-465-2272
Sacramento/Bay Area:
1-916-589-3030
Tulare/Kings:
1-559-623-0480
Interpreter Services
Interpreter services for Medi-Cal
Phone:
1-800-407-4627
Interpreter services for MRMIP
Phone:
1-877-687-0549
For after-hours interpreter services, use the 24/7 NurseLine for Medi-Cal and MRMIP:
Phone:
1-800-224-0336
TTY:
1-800-368-4424
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Anthem self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, and member eligibility, etc. You can also live chat with an Anthem associate from within the Availity secure site.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Utilization Management (UM)
UM department for Medi-Cal
Hours: Monday to Friday, 8 a.m. to 5 p.m.
Phone:
1-888-831-2246
Fax:
1-800-754-4708
UM department for MRMIP
Phone:
1-877-273-4193
Fax:
1-800-754-4708
Pharmacy
Pharmacy Prior Authorization Center for Medi-Cal and MRMIP
Hours: Monday to Friday 7 a.m. to 7 p.m.
Phone:
1-844-410- 0746
Fax:
1-844-474-3345
Pharmacy Prior Authorization Center for Anthem Blue Cross Cal MediConnect Plan
Phone:
1-855-817-5786
Fax:
1-800-359-5781
Case Management
Case Management department for Medi-Cal
Phone:
1-888-334-0870
Fax:
1-866-333-4827
Case management for Anthem Blue Cross Cal MediConnect Plan
Care Management support is available 24/7 through Anthem Blue Cross Cal MediConnect Plan Customer Care at 1-855-817-5786.
Community-Based Adult Services (CBAS) and Long-Term Services and Support (LTSS)
CBAS and LTSS Department for Medi-Cal and MRMIP
Hours: Monday to Friday, 8 a.m. to 5 p.m.
Phone:
1-855-871-4899
Fax:
1-855-336-4041
Mailing Addresses for Paper Claims and Correspondence
Medi-Cal
P.O. Box 60007
Los Angeles, CA 90060-0007
Anthem Blue Cross Cal MediConnect Plan
Anthem Blue Cross Cal MediConnect Plan
P.O. Box 60007
Los Angeles, CA 90060-0007
For a full list of contact information, please refer to the provider manual: