For help with eligibility verification, claims, and general provider questions, please call the appropriate Customer Care Center phone number below. Note that Anthem is also available 24/7 to accept claims, prior authorization requests and more via the Availity Portal.
Outside Los Angeles County:
Phone:
1-800-407-4627
TTY:
1-888-757-6034
Inside Los Angeles County:
Phone:
1-888-285-7801
L.A. Care:
1-866-522-2736
For after-hours support, including member eligibility verification and after-hours requests for interpreter services, call the 24/7 NurseLine:
24/7 NurseLine Phone:
1-800-224-0336
TTY:
1-800-368-4424
Hours: Monday to Friday 8:30 a.m. to 7 p.m.
Outside Los Angeles County:
Phone:
1-877-687-0549
TTY:
1-888-757-6034
Inside Los Angeles County:
Phone:
1-877-687-0549
TTY:
1-888-757-6034
For after-hours support, including member eligibility verification and after-hours requests for interpreter services, call the 24/7 NurseLine:
24/7 NurseLine Phone:
1-800-224-0336
TTY:
1-800-368-4424
Phone:
1-855-817-5786
Fax:
1-888-235-8468
Fresno/Madera:
1-559-353-3500
Los Angeles:
1-866-465-2272
Sacramento/Bay Area:
1-916-589-3030
Tulare/Kings:
1-559-623-0480
Phone:
1-800-407-4627
Phone:
1-877-687-0549
For after-hours interpreter services, use the 24/7 NurseLine for Medi-Cal and MRMIP:
Phone:
1-800-224-0336
TTY:
1-800-368-4424
Hours: Monday to Friday, 8 a.m. to 5 p.m.
Phone:
1-888-831-2246
Fax:
1-800-754-4708
Phone:
1-877-273-4193
Fax:
1-800-754-4708
Hours: Monday to Friday 7 a.m. to 7 p.m.
Phone:
1-844-410- 0746
Fax:
1-844-474-3345
Phone:
1-855-817-5786
Fax:
1-800-359-5781
Phone:
1-888-334-0870
Fax:
1-866-333-4827
Care Management support is available 24/7 through Anthem Blue Cross Cal MediConnect Plan Customer Care at 1-855-817-5786.
Hours: Monday to Friday, 8 a.m. to 5 p.m.
Phone:
1-855-871-4899
Fax:
1-855-336-4041
Anthem Blue Cross Cal MediConnect Plan
P.O. Box 60007
Los Angeles, CA 90060-0007
For a full list of contact information, please refer to the provider manual: