Serving diverse populations

Cultural competency resources


Tools to help achieve health equity

Patient panels are growing more diverse, and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Anthem Blue Cross (Anthem) wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.

My Diverse Patients

The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.

Population Needs Assessment Report

See the most recent report from Medi-Cal Managed Care (Medi-Cal) about health disparities seen across our member population as well as the action plan for these health disparities in the coming year.


Cultural competency and patient engagement

A training resource to increase cultural and disability competency to help effectively support the health and healthcare needs of your diverse patients

Caring for Diverse Populations toolkit

A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.

Interpreter services

Engaging a qualified interpreter improves effective communication between you and your patient. Locate the guides, forms, and additional helpful resources to communicate with our members more easily.

Interpreter services guide

The interpreter services guide outlines the interpreter services available to providers and staff through Anthem, in addition to practical tips for communicating with both interpreters and patients who speak limited English. This includes a page in 12 languages to help you say: One moment please while I call an interpreter. This service is free.


Telephone interpreters

During business hours, members and providers may call our Medi-Cal Managed Care (Medi-Cal) Customer Care Centers at 800-407-4627 (outside L.A. County) or 888-285-7801 (inside L.A. County). After hours, call MedCall at 800-224-0336. When you call for an interpreter, be prepared to:

  • Give the customer care associate the member’s ID number.
  • Explain the need for an interpreter and state the language.
  • Wait on the line while the connection is made.
  • Once connected to the interpreter, the associate or MedCall nurse introduces the Anthem member, explains the reason for the call and begins the dialogue.

Face-to-face interpreters including sign language

Members and providers may call our Customer Care Centers at 800-407-4627 (outside L.A. County) or 888-285-7801 (inside L.A. County) to schedule interpreter services during business hours.

  • 72 business hours are required to schedule services, and 24 business hours are required to cancel.
  • Providers may also schedule by emailing a request to
  • Registration with our secure email is required. Please type secure in the subject line.

TTY and Relay services

For members with hearing loss or speech impairment, call the Anthem TTY line at 888-757-6034 during business hours.

Free interpreter resources

The Free Interpreter Services Poster includes scripts for the below message in 17 different languages:

“Do you need help with your healthcare, talking with us or reading what we send you? We provide interpreting services for your medical appointments and materials in other languages and formats, including Braille, large print, and audio at no cost to you. Call the Customer Care Center toll-free at 888-285-7801 (TTY 711) (L.A. Care); 800-407-4627 (TTY 888-757-6034) (Medi-Cal).”

Interpreter forms

The Language Self-Assessment Form is a tool to document the language capability of practitioners and their staff. It is important that all bilingual practitioners and members of their staff who speak with patients in a language other than English complete this form and keep a copy on file along with additional qualifications.


Additional forms

Is the form you are looking for not available on this page? Please visit our Forms page to locate it.

Request and Refusal for Interpreter Services Forms

Related topics


Resources to further every provider’s education

Home to all the training and onboarding resources that every provider—new or experienced—can use to further their education.


Improving the patient experience

A series of online courses for providers and office staff that conveys practical strategies for implementing patient care and applying best practices.


Our full library of provider materials

Having trouble finding the resource you are looking for? Check out our full library of provider materials to locate exactly what you are trying to find.

Provider tools & resources

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