Serving diverse populations
Cultural competency resources
DIVERSE CARE
Tools to help achieve health equity
Patient panels are growing more diverse, and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Anthem Blue Cross (Anthem) wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.
My Diverse Patients
The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Population Needs Assessment Report
See the most recent report from Medi-Cal Managed Care (Medi-Cal) about health disparities seen across our member population as well as the action plan for these health disparities in the coming year.
COMPREHENSIVE TRAININGS
Cultural competency and patient engagement
A training resource to increase cultural and disability competency to help effectively support the health and healthcare needs of your diverse patients
Caring for Diverse Populations toolkit
A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.
Interpreter services
Engaging a qualified interpreter improves effective communication between you and your patient. Locate the guides, forms, and additional helpful resources to communicate with our members more easily.
Interpreter services guide
The interpreter services guide outlines the interpreter services available to providers and staff through Anthem, in addition to practical tips for communicating with both interpreters and patients who speak limited English. This includes a page in 12 languages to help you say: One moment please while I call an interpreter. This service is free.
Telephone interpreters
During business hours, members and providers may call our Medi-Cal Managed Care (Medi-Cal) Customer Care Centers at 800-407-4627 (outside L.A. County) or 888-285-7801 (inside L.A. County). After hours, call MedCall at 800-224-0336. When you call for an interpreter, be prepared to:
- Give the customer care associate the member’s ID number.
- Explain the need for an interpreter and state the language.
- Wait on the line while the connection is made.
- Once connected to the interpreter, the associate or MedCall nurse introduces the Anthem member, explains the reason for the call and begins the dialogue.
Face-to-face interpreters including sign language
Members and providers may call our Customer Care Centers at 800-407-4627 (outside L.A. County) or 888-285-7801 (inside L.A. County) to schedule interpreter services during business hours.
- 72 business hours are required to schedule services, and 24 business hours are required to cancel.
- Providers may also schedule by emailing a request to ssp.interpret@anthem.com.
- Registration with our secure email is required. Please type secure in the subject line.
TTY and Relay services
For members with hearing loss or speech impairment, call the Anthem TTY line at 888-757-6034 during business hours.
Free interpreter resources
The Free Interpreter Services Poster includes scripts for the below message in 17 different languages:
“Do you need help with your healthcare, talking with us or reading what we send you? We provide interpreting services for your medical appointments and materials in other languages and formats, including Braille, large print, and audio at no cost to you. Call the Customer Care Center toll-free at 888-285-7801 (TTY 711) (L.A. Care); 800-407-4627 (TTY 888-757-6034) (Medi-Cal).”
Interpreter forms
The Language Self-Assessment Form is a tool to document the language capability of practitioners and their staff. It is important that all bilingual practitioners and members of their staff who speak with patients in a language other than English complete this form and keep a copy on file along with additional qualifications.
Additional forms
- Interpreter Services Attendance Verification Form
- Patient Health Education: Cultural and Linguistic Referral Form
Is the form you are looking for not available on this page? Please visit our Forms page to locate it.
Request and Refusal for Interpreter Services Forms
- Request-Refusal for Interpreter Services - Arabic
- Request-Refusal for Interpreter Services - Armenian
- Request-Refusal for Interpreter Services - Chinese
- Request-Refusal for Interpreter Services - English
- Request-Refusal for Interpreter Services - Farsi
- Request-Refusal for Interpreter Services - Hmong
- Request-Refusal for Interpreter Services - Khmer
- Request-Refusal for Interpreter Services - Korean
- Request-Refusal for Interpreter Services - Russian
- Request-Refusal for Interpreter Services - Spanish
- Request-Refusal for Interpreter Services - Tagalog
- Request-Refusal for Interpreter Services - Vietnamese
Resources for populations we serve
Aging resources
Center on an Aging SocietyAfrican American resources
National Association of Black CardiologistsNational Black Nurses Association
American Indian/Alaskan Native resources
Association of American Indian PhysiciansNative American Cancer Research
National Indian Council on Aging
National Indian Health Board
Asian American/Pacific Islander American resources
Asian & Pacific Islander American Health ForumChinese American Medical Society
National Asian Pacific Center on Aging
Disability resources
U.S. Department of Justice – ADA Requirements for Effective CommunicationAdministration for Community Living DHHS
Hispanic/Latino American resources
National Alliance for Hispanic HealthNational Hispanic Council on Aging
National Hispanic Medical Association
LGBTQ resources
Health Professionals Advancing LQBTQ EqualityCreating an LGBT Friendly Practice
Related topics
TRAINING RESOURCES
Resources to further every provider’s education
Home to all the training and onboarding resources that every provider—new or experienced—can use to further their education.
CONTINUING MEDICAL EDUCATION
Improving the patient experience
A series of online courses for providers and office staff that conveys practical strategies for implementing patient care and applying best practices.
RESOURCE LIBRARY
Our full library of provider materials
Having trouble finding the resource you are looking for? Check out our full library of provider materials to locate exactly what you are trying to find.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Reimbursement Policies
- Provider Manuals, Policies & Guidelines
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Provider News & Announcements
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