Behavioral health
Integrated healthcare
Anthem Blue Cross and Blue Shield (Anthem) facilitates integrated physical and behavioral health services as a vital part of healthcare. Our mission is to address the physical and behavioral healthcare of members by offering a wide range of targeted interventions, education, and enhanced access to care to ensure improved outcomes and quality of life for members. We work collaboratively with hospitals, group practices, independent behavioral healthcare providers, communities, government agencies, human service districts, and other resources. This enables Anthem to successfully meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.
Behavioral health programs and services
Anthem behavioral health covered services include but are not limited to:
- Inpatient and outpatient behavioral/mental health services
- Substance use disorder (SUD) residential treatment
- Outpatient substance abuse services including intensive outpatient and partial hospital care
- Detoxification services
- Psychiatry services
- Behavioral health and substance abuse counseling services
- Assertive Community Treatment
- Community psychiatric supportive treatment
- Therapeutic behavioral services
- Screening, Brief Intervention, and Referral to Treatment (SBRT)
- Opioid treatment programs
- Mobile crisis response services
- Child and Adolescent Needs and Strengths (CANS) assessment
OhioRISE
The Ohio Resilience through Integrated Systems and Excellence (OhioRISE) program is a specialized managed care program for youth with complex behavioral health and multisystem needs. The Ohio Department of Medicaid has selected Aetna Better Health of Ohio (Aetna) to serve as the OhioRISE specialized managed care organization. Aetna will contract with regional care management entities to ensure OhioRISE members and their families have the resources they need to navigate their interactions with juvenile justice, child protection, developmental disabilities, mental health, addiction, education, and others. An individual who is enrolled in the program will keep their managed care enrollment for their physical health benefit. Anthem will also be included in their care management.
For more information on eligibility and services offered through the OhioRISE program, please refer to your provider manual or visit OhioRISE . You can connect with Aetna Better Health of Ohio via phone or email.
Contact Aetna Better Health of Ohio
Phone: 833-711-0773
Email: OHRise-Network@aetna.com
Substance Use Disorder Recovery Support Program
Eligible Anthem members will receive access to our substance use disorder (SUD) recovery support program — a mobile platform that provides daily motivations/check-in, peer support through discussion groups and peer-to-peer messages, counselor messaging, care plan reminders, goals, journals, high-risk location alerts, and content to support ongoing recovery.
Emotional well-being resources community
Eligible Anthem members will receive access to emotional well-being resources — a web and mobile online community designed to help members cope with emotional health issues such as depression, anxiety, stress, insomnia, and managing drugs or alcohol.
Contact us
Anthem Provider Services
Phone: 844-912-1226
Peer to Peer: 844-441-1506
TTY: 711
Crisis Line: 844-912-2425
Related information
- Alzheimer's Mini-Cog Screening
- ASSIST SUD Screening
- CRAFFT Adolescent SUD Screening
- Functional Activities Questionnaire
- Michigan Alcohol Screening Test (MAST)
- Mood Disorder Questionnaire Bipolar Disorder Screening
- Pediatric Symptom Checklist
- PHQ-2 Patient Health Questionnaire Overview
- PHQ-9 Depression Screening
- CAGE-AID SUD Screening
Brave Health
Brave Health is a fully virtual outpatient mental health provider, specializing in care for adolescents, individuals with Serious Mental Illness (SMI), suicide prevention, and maternal mental health. Brave Health offers medication management and therapy (individual, group, and couples/family) for individuals aged 13 and up. The average time to the first appointment is less than seven days.
Training opportunities for behavioral health providers
Sign up with Psych Hub ,* our new training partner for behavioral health providers. You’ll have access to Psych Hub’s catalog of educational podcasts, videos, and other accredited content. You’ll also have the opportunity to receive free education units, a requirement for most professional licenses, at no cost. Numerous self-paced courses in evidence-based interventions are ready and waiting for you. Build your Psych Hub dashboard today .
*Psych Hub is an independent company providing training services on behalf of Anthem Blue Cross and Blue Shield.
Provider tools & resources
- Log in to Availity Essentials
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Provider Search Tool
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)