Telehealth services

Anthem Blue Cross and Blue Shield (Anthem) has been a pioneer in providing our members with telehealth services since 2013. By developing programs using leading edge technologies, our solutions expand the reach and scope of services in both rural and urban settings to provide new and existing members with direct options that increase their engagement and support their urgent, wellness, and behavioral health needs. With Anthem’s array of telehealth services and telehealth partners, members can use:

  • Language Line Kiosk program with language line interpreter services and video conferencing to enable behavioral health visits
  • On-demand and scheduled visits with clinic practitioners via the Cleveland Clinic Express Care®* online telehealth portal and mobile application
  • Access scheduled consultations with Ohio-licensed psychiatrists and mental health counselors
  • Meet with Ohio Department of Medicaid (ODM)-enrolled, licensed psychiatrists, psychologists, therapists, and dietitians through group therapy and individual sessions with personalized treatment plans
  • Substance use disorder (SUD) recovery support program
  • Medication-assisted treatment
  • Increased assess to school-based sick visits and behavioral health counseling
  • Remote patient monitoring (RPM) for identified members with chronic diseases including asthma, diabetes, chronic obstructive pulmonary disease, high blood pressure, and congestive heart failure
Telehealth Services

LiveHealth Online

Anthem’s LiveHealth Online* (LHO) is a website and mobile application that gives patients 24/7 access to Ohio-licensed, board-certified physicians for urgent care consultations for clinically appropriate conditions such as cold, flu, allergies, and other non-emergent conditions anywhere and anytime via smartphone, tablet, or computer. In addition, members are also able to access scheduled consultations with Ohio-licensed psychiatrists and mental health counselors, enabling improved adherence to treatment plans. Providers can refer patients to LiveHealth Online for more details or to register for an appointment.

Mental health and substance use disorder treatment

One of Anthem’s goals in providing telehealth services is to expand access to mental health counseling and substance use disorder treatment for both new and existing members from their location and in primary care settings.

Bright Heart Health

Bright Heart Health* provides care for alcohol use disorder and substance use disorders and offering access to Medication-Assisted Treatment (MAT) and other services from members’ home and from primary care locations in Ohio, 24/7, 365 days of the year. Medicaid members can meet with ODM-enrolled, licensed providers – physicians, psychologists, therapists, and dietitians – providing a team-based care approach with personalized treatment plans that include individual and group therapy. Bright Heart Health also offers pain management programs, including for pregnant women, and programs for eating disorder treatment. Providers can refer patients by visiting the Virtual Clinic, accessing the patient referral form on the Bright Heart Health website, and by fax or telephone.







Brave Health

Brave Health provides behavioral healthcare offering therapy, psychiatry, medication management, care management, and substance use disorder (SUD) services for members ages [16] and up. They focus on moderate to severe mental illness and other complex/chronic conditions including SDOH barriers and care navigation needs. Brave Health providers coordinate their care with the member’s primary care physician, other providers, and caregivers as a part of their individualized care planning process. To make a referral, the provider can either email Brave Health at or through their website.

Project ECHO®

Project ECHO®* (Extension for Community Healthcare Outcomes) builds primary care-based efficiency through access to high-quality specialty care that empowers primary care clinicians to provide care that is more comprehensive to members where they live. Anthem has collaborated with Project ECHO® to expand our MAT program, offering providers no-cost opioid addiction treatment training and access to a virtual learning community and other provider resources.

Project ECHO® centers

Please check the provider search tool to find information on telehealth providers and sites in your community, or you may contact your Provider Services representative to discuss telehealth strategies and solutions available for our members.

Additional telehealth resources

Provider tools & resources

Join our network

We’re glad you’re interested in joining the Anthem network. We have a diverse network of exceptional healthcare professionals who ensure our members have uninterrupted access to the support they need.