Improving the Patient Experience

ONLINE LEARNING

Applying best practices

Numerous studies have shown that a patient’s primary healthcare experience and, to some extent, their healthcare outcomes are largely dependent upon provider and patient interactions. That’s why Anthem Blue Cross and Blue Shield (Anthem) has an online learning site called My Diverse Patients that offers insights on how to communicate with your diverse patient population.

Through the use of compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.

CONTINUING MEDICAL EDUCATION

Take the course!

What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet or computer. Providers may apply their completion of the course toward continuing medical education (CME) credit certification. The training has been reviewed and is acceptable for up to one prescribed credit by the American Academy of Family Physicians.

*This curriculum is available at no cost to providers and their clinical staff nationwide.

**This Enduring Material activity, What Matters Most: Improving the Patient Experience, has been reviewed and is acceptable for up to 1.00 Elective credit(s) by the American Academy of Family Physicians. AAFP certification begins April 30, 2018. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.