Serving diverse populations
Cultural competency resources
DIVERSE CARE
Tools to help achieve health equity
Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Anthem Blue Cross and Blue Shield (Anthem) wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.
My Diverse Patients
The My Diverse Patients website offers learning experiences, techniques, and helps you provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Implicit Bias Module Series – Kirwan Institute for the Study of Race and Ethnicity
Subconscious attitudes and stereotypes can affect our actions and decisions in the provision of care. This course will walk through a set of modules to understand how implicit bias works, identify one’s own implicit biases, and work on mitigation skills. This training is a key component in the effort to eliminate health inequities and increase inclusive care.
Implicit Bias Module Series Training
Cultural competency and patient engagement
A training resource to increase cultural and disability competency to help effectively support the health and healthcare needs of your diverse patients.
Caring for Diverse Populations toolkit
A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.
Resources for populations we serve
Aging Resources
African American Resources
American Indian/Alaskan Native Resources
Asian American/Pacific Islander American Resources
Disability Resources
Hispanic/Latino American Resources
LGBTQ Resources
Additional resources
Related topics
IMPROVING THE PATIENT EXPERIENCE
Learn how to address gaps in care
An online course for providers and office staff that conveys practical strategies for implementing patient care and applying best practices.
SBIRT
Screening, brief intervention, and referral to treatment
SBIRT is a clinician’s tool for identifying unhealthy substance use behaviors and providing appropriate intervention for at risk patients.
TRAINING RESOURCES
Resources to further every provider’s education
Home to all the training and onboarding resources that every provider — new or experienced — can use to further their education.
Provider tools & resources
- Log in to Availity Essentials
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Provider Search Tool
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)