Provider Training Academy
Anthem Blue Cross and Blue Shield (Anthem) offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they become available.
Trainings and tutorials
- Provider Coding Education
- Antidepressant Medication Management (AMM)
- Interactive Care Reviewer (ICR) FAQ
- Personal Care Worker Training
- Precertification Request Tutorial
- Behavioral Health Interactive Care Reviewer: Training
- HEDIS measure: Adults’ Access to Preventive/Ambulatory Health Services
- HEDIS Benchmarks and Coding Guidelines for Quality Care
- Healthy Rewards Program
- Improving the patient experience: assessment of patient feedback and quality of care best practices
- HEDIS telehealth-eligible measures coding
Provider manual
The Anthem provider manual is your key source for plan and program requirements.
Provider Pathways
Pathways is a 24/7 educational resource that offers a foundation for doing business with Anthem. It’s designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff.
In order to launch the Provider Pathways eLearning, please complete WI Provider Pathways registration.
Screening, Brief Intervention, and Referral to Treatment (SBIRT)
SBIRT Toolkit
A clinician’s tool for identifying risky substance use behaviors and providing appropriate intervention.
Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders. The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).
If you wish to print SBIRT educational materials, please review the links below to obtain a downloadable flier and brochure. For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations representative.
Learn about Availity
Many of the tools you need — such as eligibility and benefits inquiries, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.
Online training
Anthem offers online training in Availity’s Custom Learning Center to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values.
To access Custom Learning Center:
- Log in to Availity .
- Select Payer spaces from the top navigation.
- Choose Anthem Blue Cross and Blue Shield.
- Choose Access Your Custom Learning Center from the Applications tab.
Cultural comptency resources
Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Anthem wants to help by offering the following comprehensive trainings and resources, as we all work together to achieve health equity.
My Diverse Patients
The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds.
Improving the Patient Experience
What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.
What Matters Most: Improving the Patient Experience
Cultural competency and patient engagement
A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients.
Caring for diverse populations
Interpreter services
Interpreter services, including over-the-phone and face-to-face interpreters, are available at no cost to providers or members.
