Wisconsin Providers

Provider Training Academy


Anthem Blue Cross and Blue Shield (Anthem) offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they become available.

Trainings and tutorials

Provider manual

The Anthem provider manual is your key source for plan and program requirements.

Screening, Brief Intervention, and Referral to Treatment (SBIRT)

SBIRT Toolkit

A clinician’s tool for identifying risky substance use behaviors and providing appropriate intervention.

Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders. The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).

If you wish to print SBIRT educational materials, please review the links below to obtain a downloadable flier and brochure. For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations representative.

Learn about Availity

Many of the tools you need — such as eligibility and benefits inquiries, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.

Online training

Anthem offers online training in Availity’s Custom Learning Center to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values.

To access Custom Learning Center:

  1. Log in to Availity.
  2. Select Payer spaces from the top navigation.
  3. Choose Anthem Blue Cross and Blue Shield.
  4. Choose Access Your Custom Learning Center from the Applications tab.

Cultural comptency resources

Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources, and tools to offer culturally competent care. Anthem wants to help by offering the following comprehensive trainings and resources, as we all work together to achieve health equity.

My Diverse Patients

The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds.

My Diverse Patients website

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.

Cultural competency and patient engagement

A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients.

Caring for diverse populations

A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.

Interpreter services

Interpreter services, including over-the-phone and face-to-face interpreters, are available at no cost to providers or members.

Provider tools & resources

Interested in becoming a provider in the Anthem network?

We look forward to working with you to provide quality services to our members.