Contact Us
Anthem Blue Cross and Blue Shield (Anthem) contacts
Anthem Provider Services
Anthem provides one convenient number for all provider questions and inquiries, including:
- Behavioral health
- Case management
- Claims
- Credentialing and recredentialing
- Eligibility and benefits
- Grievances and appeals
- Medical management
- Precertification
Phone:
855-558-1443
TTY: 711
Fax:
800-964-3627
24/7 NurseLine (interpreter services)
Phone:
855-690-7800
TTY: 711
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
ForwardHealth contacts
Contact ForwardHealth for questions about:
- Pharmacy and prescription drug coverage
- Dental and vision benefits
- State-covered services (see Anthem Provider Manual for details)
ForwardHealth Phone:
800-947-3544
