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Anthem Blue Cross and Blue Shield (Anthem) contacts

Anthem Provider Services

Anthem provides one convenient number for all provider questions and inquiries, including:

  • Behavioral health
  • Case management
  • Claims
  • Credentialing and recredentialing
  • Eligibility and benefits
  • Grievances and appeals
  • Medical management
  • Precertification



TTY: 711



24/7 NurseLine (interpreter services)



TTY: 711

Receive email from Anthem Blue Cross and Blue Shield (Anthem)

Anthem sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

ForwardHealth contacts

Contact ForwardHealth for questions about:

  • Pharmacy and prescription drug coverage
  • Dental and vision benefits
  • State-covered services (see Anthem Provider Manual for details)

ForwardHealth Phone:


ForwardHealth Website:

Provider tools & resources

Interested in becoming a provider in the Anthem network?

We look forward to working with you to provide quality services to our members.