A guide to Improving the Patient Experience
Applying best practices
Numerous studies have shown that a patient’s primary healthcare experience and, to some extent, their healthcare outcomes are largely dependent upon provider and patient interactions. That’s why Anthem Blue Cross and Blue Shield Healthcare Solutions (Anthem) has an online learning site called My Diverse Patients that offers insights on how to communicate with your diverse patient population.
Through the use of compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.
CONTINUING MEDICAL EDUCATION
Take the course!
What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet or computer. Providers may apply their completion of the course toward continuing medical education (CME) credit certification. The training has been reviewed and is acceptable for up to one prescribed credit by the American Academy of Family Physicians.
** This curriculum is available at no cost to providers and their clinical staff nationwide.
**This Enduring Material activity, What Matters Most: Improving the Patient Experience, has been reviewed and is acceptable for up to 1.00 Elective credit(s) by the American Academy of Family Physicians. AAFP certification begins April 30, 2018. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
How will this benefit you and your office staff?
You will learn tips and techniques to:
- Improve communication skills.
- Build patient trust and commitment.
- Expand your knowledge of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Like you, Anthem is committed to improving the patient experience in all interactions, and we are proud to work collaboratively with our provider network to provide support and tools to reach our goal.
Resources to further every provider’s education
Home to all the training and onboarding resources that every provider—new or experienced—can use to further their education.
SERVING DIVERSE POPULATIONS
Tools to offer culturally competent care
To best serve our diverse populations it is important for our providers to have the knowledge, resources, and tools to provide the best care to all our members.
SCHEDULES AND REGISTRATION
Events to keep you up to date
Find upcoming webinars, training sessions, and other events to keep you up to date on available learning opportunities.
Provider tools & resources
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