Anthem Blue Cross and Blue Shield Healthcare Solutions (Anthem) offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.
The provider manual provides key administrative information, including the quality improvement program, the Utilization Management program, quality standards for participation, claims appeals, and reimbursement and administration policies.
Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.
Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources and tools to offer culturally competent care. Anthem wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.
The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.
A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients.
What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians.
A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.
Anthem offers online training to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs and values.
All contracted health care providers with Anthem should complete the online Cultural Competency Training.