Continuing medical education


Applying best practices

Numerous studies have shown that a patient’s primary healthcare experience and, to some extent, their healthcare outcomes are largely dependent upon provider and patient interactions. That’s why Anthem Blue Cross and Blue Shield (Anthem) has an online learning site called My Diverse Patients that offers insights on how to communicate with your diverse patient population.

Through the use of compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.


Improving the Patient Experience

What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet or computer. Providers may apply their completion of the course toward continuing medical education (CME) credit certification. The training has been reviewed and is acceptable for up to one prescribed credit by the American Academy of Family Physicians.

*This curriculum is available at no cost to providers and their clinical staff nationwide.

How will this benefit you and your office staff?

You will learn tips and techniques to:

  • Improve communication skills.
  • Build patient trust and commitment.
  • Expand your knowledge of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Like you, Anthem is committed to improving the patient experience in all interactions, and we are proud to work collaboratively with our provider network to provide support and tools to reach our goal.


Anthem Medicaid Academy

The Anthem Medicaid Academy offers targeted training to network healthcare practitioners in a wide variety of subject matter areas, including preventive care, holistic health, autism spectrum disorder, HIV/AIDS, hepatitis C, addictionology, integrated care, and more.

Expert-developed and customized, our course modules are designed to accommodate various formats, media, and schedules, and provide a consistent, compliant, and comprehensive approach to training. Anthem Medicaid Academy will assure that all provider training offered is tracked, monitored, accredited, and reported.

We have developed collaborative partnerships with Indiana University and our national training partner, Relias, to offer this training to help our providers earn continuing medical education (CME) and continuing education unit (CEU) credits, as well as promote greater understanding of our Medicaid programs, processes, and population needs for all audiences.


Indiana University School of Medicine

CME courses, tailored toward the professional needs of physicians, nurse practitioners, and physician assistants, is available through the Indiana University School of Medicine. This training program is implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME). The Indiana University School of Medicine is accredited by the ACCME to provide CME for physicians.


Relias online training

Complementary access is provided to an online training geared toward all practitioners which can be obtained by requesting a login. To request a login please email Once your login has been created you will be able to access a variety of trainings offering CEU credits.

Access Relias training


CAHPS resources

What Is Patient Experience?

CAHPS: Assessing Health Care Quality From the Patient's Perspective

Physician Communication and Patient Adherence to Treatment: A Meta-analysis

**This Enduring Material activity, What Matters Most: Improving the Patient Experience, has been reviewed and is acceptable for up to 1.00 Elective credit(s) by the American Academy of Family Physicians. AAFP certification begins May 1, 2020. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Elsevier Performance Manager

Elsevier provides computer-based curricula for the Indiana Medicaid Training Academy on a variety of subjects like understanding trauma, COVID-19, disability rights, and much more. Elsevier gives easy access to training modules designed to assist you and your team in providing enhanced support and services for Anthem Blue Cross and Blue Shield members. Elsevier provides a record and transcripts of your completed courses, as well as any CEU credits earned.


How to Access Elsevier Performance Manager

All participating providers have access to Elsevier. If you have a login for Relias, you can use the same login ID; the default password is hello (all lowercase). You will be asked to update your password after your first login. If you do not have a Relias login, you may request one by emailing

Providers experiencing access issues should email their name and login ID to For additional questions, please reach out to and utilize our resources for requesting forms or understanding how to use the system.


Related topics


Resources to further every provider’s education

Home to all the training and onboarding resources that every provider—new or experienced—can use to further their education.


Tools to offer culturally competent care

To best serve our diverse populations it is important for our providers to have the knowledge, resources, and tools to provide the best care to all our members.


Events to keep you up to date

Find upcoming webinars, training sessions, and other events to keep you up to date on available learning opportunities.

Page Last Updated: 07/20/2022

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.