Contact Anthem Blue Cross and Blue Shield (Anthem)
Provider Helpline
For provider questions and claims issues
Hoosier Healthwise
Phone
866-408-6132
Fax
866-406-2803
Healthy Indiana Plan
Phone
844-533-1995
Fax
866-406-2803
Hoosier Care Connect
Phone
844-284-1798
Fax
866-406-2803
Indiana PathWays for Aging
Phone
833-569-4739
Fax
866-406-2803
Prior authorizations — phone
Utilization Management, Behavioral Health and Pharmacy
Hoosier Healthwise
866-408-6132
Healthy Indiana Plan
844-533-1995
Hoosier Care Connect
844-284-1798
Indiana PathWays for Aging
833-569-4739
Prior authorizations — fax
Utilization Management
Physical health inpatient and outpatient services
866-406-2803
Concurrent reviews
844-765-5156
For inpatient, skilled nursing facility, long-term acute care hospital, and acute inpatient rehabilitation
Outpatient services
844-765-5157
Such as durable medical equipment, pain management, home health care, orthotics, formula, speech therapy, occupational therapy, and physical therapy
Pharmacy
Prescriptions
844-864-7860
Medical injectables
888-209-7838
Behavioral Health
Inpatient
844-452-8074
Outpatient
844-456-2698
Indiana PathWays for Aging
Fax Number:
877-410-0623
Receive email from Anthem
Anthem is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Contracting
Credentialing
Call
800-516-7587
Anthem EDI Solutions Helpdesk
Call
800-470-9630
Case Management Referrals/Right Choices Program
Phone
866-902-1690, option 2
Fax:
855-417-1289
Grievances and Appeals
Hoosier Healthwise
Phone
866-408-6132
Fax
855-535-7445
Healthy Indiana Plan
Phone
844-533-1995
Fax
855-535-7445
Hoosier Care Connect
Phone
844-284-1798
Fax
855-535-7445
Page Last Updated: 7/12/2024