Behavioral health

Integrated healthcare

Anthem Blue Cross and Blue Shield (Anthem) facilitates integrated physical and behavioral health services as a vital part of healthcare. Our mission is to address the physical and behavioral healthcare of members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members. 

We work collaboratively with hospitals, group practices, independent behavioral healthcare providers, community, government agencies, human service districts and other resources. This enables Anthem to successfully meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.

Behavioral health providers can be accessed directly by Anthem members. Members do not have to contact Anthem for a referral. 

For contact information including fax numbers for behavioral health requests and notifications, please visit the contact us page.

Behavioral Health Reimbursement Policies

Access our library of Behavioral Health reimbursement policies to guide you in claims submissions for behavioral health services that could be available in a member’s benefit plan, addressing billable HCPCS or CPT^® codes, and more.

If you cannot find the policy information you are searching for, please check our Reimbursement Policies page for additional guidance.

Note: Determination of coverage under a member's plan does not necessarily ensure reimbursement. Industry practices are constantly changing, and Anthem reserves the right to review and revise these policies periodically.

Behavioral Health Reimbursement Policy Definitions (coming soon)

Behavioral Health Reimbursement Policy Disclaimer (coming soon)