Contact Anthem Blue Cross and Blue Shield
For help with eligibility verification, claims, and general provider questions, please call the appropriate Anthem Blue Cross and Blue Shield (Anthem) phone number below. Note that Anthem is also available 24 hours a day, 7 days a week to accept claims, prior authorization requests and more via the Availity* Portal .
Reporting changes in practice status or updating provider information
Providers should immediately submit any changes to demographics, specialty, practice information, TIN, billing, office hours or appointment scheduling phone number directly to Availity.
For additional contact information, including contact information for services such as mail-order pharmacy, vision services and nonemergent transportation, please refer to your provider manual.
Don't have an Availity account?
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Reimbursement Policies
- Provider Manuals, Policies & Guidelines
- Provider Training Academy
- Pharmacy Information
- Provider News & Announcements