Providers - New York Anthem

Contact Anthem Blue Cross and Blue Shield


For help with eligibility verification, claims, and general provider questions, please call the appropriate Anthem Blue Cross and Blue Shield (Anthem) phone number below. Note that Anthem is also available 24 hours a day, 7 days a week to accept claims, prior authorization requests and more via the Availity* Portal .

Provider services

Call Provider Services for prior authorization/notification, member eligibility, claims information, behavioral health, interpreter services, pharmacy services, case management, general inquiries and recommendations that you may have about improving our processes and managed care program. 

Hours: Monday to Friday 8:30 a.m. to 5:30 p.m.

Phone:

1-800-450-8753

Fax:

1-800-964-3627

24/7 NurseLine


After hours, please call the 24/7 NurseLine.

Phone:

1-800-300-8181 (TTY: 711)

Receive email from Anthem

Anthem is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.

Prior authorization

Anthem is available by phone or the Interactive Care Reviewer (ICR) via Availity 24 hours a day, 7 days a week to accept prior authorization (PA) requests.

Phone:

1-800-450-8753

Prior authorization fax (medical):


Fax:

1-800-964-3627

Behavioral health inpatient precertification fax:


Fax:

1-877-434-7578

Behavioral health outpatient precertification fax:


Fax:

1-866-877-5229

Retail pharmacy fax:


Fax:

1-844-490-4877

Medical injectables fax:


Fax:

1-844-493-9206

Reporting changes in practice status or updating provider information

Providers should immediately submit any changes to demographics, specialty, practice information, TIN, billing, office hours or appointment scheduling phone number directly to Availity.

For additional contact information, including contact information for services such as mail-order pharmacy, vision services and nonemergent transportation, please refer to your provider manual.

Don't have an Availity account?

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Provider tools & resources

Interested in becoming a provider in the Anthem network?

We look forward to working with you to provide quality services to our members.