Provider Training Academy

Anthem Blue Cross and Blue Shield Medicaid (Anthem) offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training resources as they are available.

Trainings & tutorials

Webinars & recordings

Interactive Care Reviewer training and videos, and registration for live webinar training

Provider Pathways eLearning

Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with Anthem Blue Cross and Blue Shield Medicaid. It’s designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff.

In order to launch the Provider Pathways eLearning, please complete  KY Provider Pathways registration.

Provider manual

The provider manual provides key information regarding the Quality Improvement Program, utilization management (UM), quality standards for providers, claims appeals, reimbursement policies and more.

Screening, Brief Intervention, and Referral to Treatment (SBIRT)

SBIRT Toolkit

A clinician’s tool for identifying risky substance use behaviors and providing appropriate intervention.

Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders. The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).

If you wish to print SBIRT educational materials, please review the links below to obtain a downloadable flier and brochure. For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations representative.

Learn about Availity

Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.

Cultural comptency resources

Patient panels are growing more diverse and needs are becoming more complex. It is important for providers to have the knowledge, resources and tools to offer culturally competent care. Anthem wants to help by offering the following comprehensive trainings and resources, as we all work together to achieve health equity.

My Diverse Patients

The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves, regardless of their backgrounds.

My Diverse Patients website

My Diverse Patients Training: Creating an LGBT-Friendly Practice

My Diverse Patients Training: Breast Cancer Screening for African American Women

My Diverse Patients Training: Reducing Health Care Stereotype Threat

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one CME credit by the American Academy of Family Physicians.

Improving the Patient Experience CME

Cultural competency training

Caring for Diverse Populations Toolkit

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Availity, LLC is an independent company providing administrative support services on behalf of Anthem Blue Cross and Blue Shield Medicaid.

Provider tools & resources

Interested in becoming a provider in the Anthem network?

We look forward to working with you to provide quality services to our members.